Returns & Refunds
We have a 14-day return policy, which means you have 14 days after purchasing your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If any of these terms are broken we may not be able to offer the full refund due to unsellable returned item.
To start a return, Download the RETURNS FORM below. Please note that returns will need to be sent to the our address at your own expense.
You can always contact us for any return question at enquiries@elegantelondon.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
If you the customer damages any of your purchased items once you have received them, we are not liable to give a refund or replacement them.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us enquiries@elegantelondon.com
Returns & Refunds
enquiries@elegantelondon.com
We have a 14-day return policy, which means you have 14 days from when you receive your item to request a return.
To start a return, Download the RETURNS FORM below. Please note that returns will need to be sent to the our address at your own expense.
You can always contact us for any return question at enquiries@elegantelondon.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
If you the customer damages any of your purchased items once you have received them, we are not liable to give a refund or replacement them.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us enquiries@elegantelondon.com
Standard Delivery For all orders, we offer standard delivery for a flat rate of £2.99. Regardless of the size of your order or your location within the UK, you can enjoy the convenience of standard delivery at this affordable rate.
Free Delivery on Orders Over £50: We believe in rewarding our loyal customers, which is why we offer free delivery on all orders over £50.
Worldwide shipping is also offered and starts from £9.99 this does not include customs charges that could be applied as your order enters your country.
Delivery Times: Once your order is placed, our team works diligently to process and dispatch it as quickly as possible. Our standard delivery times typically range from 3 to 5 business days within the UK. Please note that delivery times may vary depending on your location and any unforeseen circumstances such as adverse weather conditions or postal delays.
We deliver worldwide, with availability depending on local couriers. At checkout you’ll see if shipping is possible to your country.
Yes, once your order ships you’ll receive a tracking link by email. This allows you to monitor its progress until it reaches you.
Import duties or taxes may apply depending on your country’s regulations. Customers are responsible for covering these extra charges.
If you’re nearby, you can choose free in-store pickup at checkout. You’ll receive a notification once your order is ready for collection.
Afterpay is available in selected regions. At checkout, you’ll see if the option is supported in your country before completing payment.
Your order will be shipped from our warehouse within 1-3 business days. Once your order has been shipped, you will receive a shipping confirmation by email that will notify you of the carrier and the track and trace number.
In some countries we use a so-called "last mile carrier" for delivery. A last mile carrier is the logistics provider who is responsible for the final stage of delivery. You will find the local carrier and package number in the tracking information which you have received from us.
Order Arrival
Our arrival times are an estimate and unfortunately cannot be guaranteed. We do our best to ship your order as soon as possible so it can be delivered in a timely manner. During campaigns and Sale, delivery can take longer. If you are not home when your parcel arrives, the carrier will leave a card telling you where to find it. It might be stored in a safe place or you will receive details on how to pick it up or rearrange delivery.
